Performance Improvement Plan 2019 - 2020

The Local Government Act (NI) 2014 places a general duty on Councils to “make arrangements to secure continuous improvement in the exercise of its functions.” This includes a statutory requirement to publish a Performance Improvement Plan by 30 June each year.

The Performance Improvement Plan is a key element within our Performance Management Framework, which we use to drive performance and continuous improvement within the organisation.

Our Performance Improvement Plan for 2019/20 was developed and consulted upon alongside the new Corporate Plan for 2019-2023 and included a full public consultation. It is also closely linked to the Community Plan for the area.

The Plan sets out 5 Improvement Objectives for the current financial year. It explains what Council hopes to achieve and how citizens will be better off as a result. It focuses on 6 key Improvement Areas of Strategic Effectiveness, Service Availability, Service Quality, Sustainability, Efficiency and Innovation.

View the Performance Improvement Plan for 2019 to 2020

The Plan was officially approved by Council on 28 May 2019.

Performance Improvement Plan - Progress Reports

We welcome ongoing feedback on our Performance Improvement Plan. If you would like to make any comments on the plan, contact us at:

E: performance@midandeastantrim.gov.uk

Performance & Improvement Team
Mid and East Antrim Borough Council
1-29 Bridge Street
Ballymena
BT43 5EJ

If you would like a copy of any of our documents in an alternative format, we are happy to provide this service on request. Contact: communications@midandeastantrim.gov.uk