Thank you for your submission

In the first instance, the complaint will be managed as a Stage 1 frontline response.

This gives the Council an opportunity to resolve or respond to complaints quickly and effectively.

Council will respond at this stage within 5 working days of the date of registration of the complaint.

The Council will register all complaints on the day received unless it is received after normal business hours or received on a weekend or bank holiday, in which case the date of receipt is considered to be the next working day.